Which organizations use Apple servers

Link new domains in Apple Business Manager

First, confirm the domains to use to use Managed Apple IDs in Apple Business Manager. This process ensures that your organization has permission to change the Domain Name Service (DNS) records for your domain. For example, if you want to use example.com as your domain, you will need to add a specific TXT record to your domain name server's zone file within 14 calendar days of the verification process beginning (starts when you click or tap “Verify”).

Depending on the network configuration and the number of locations, MDM servers, and devices, it may take some time for the DNS changes to appear. Talk to your DNS administrator about the expected update times.

Note: You can only add domains that have not been verified by any other organization. If your domain cannot be verified, you will need to take additional steps to clarify which organization is associated with a controversial domain name. For more information about domain disputes, see About Domain Conflicts.

Add a domain

  1. Sign in to Apple Business Manager with an account that has the function of "administrator" or "person manager".

  2. Click on "Settings" at the bottom of the sidebar and then click on "Accounts" under "Organization settings" .

  3. In the “Domains” section click on “Edit”, then on “Add Domain”, add the desired domain and click on “Next”.

  4. Click on "Confirm" next to the domain.

    You will see a TXT entry and receive an e-mail informing you that an attempt will now be made to confirm the domain you have selected. You have 14 calendar days to complete the verification process. The TXT entry contains a string with random characters at the end, e.g. B. apple-domain-verification = RANDOmLeTtErSaNdNuMbErS.

  5. Click on "Copy".

    If you're using one of the following services, see the documentation for adding a TXT record to a zone file or contact your DNS administrator:

    If you're using a different domain registrar, contact them for information on adding a TXT record to your DNS zone file.

  6. After adding the TXT record, do the Complete Verification Process task.

    Note: You can only add domains that are not claimed by any other organization. Contact the organization that claimed the domain you want to use directly. For more information about domain disputes, see About Domain Conflicts.

Complete the verification process

  1. Sign in to Apple Business Manager with an account that has the function of "administrator" or "person manager".

  2. Click on "Settings" at the bottom of the sidebar and then click on "Accounts" under "Organization settings" .

  3. Search for the domain whose TXT record was added and then click on "Check now".

    If the TXT record was entered correctly in the DNS zone file, the displayed record and the “Copy” button should change to “Confirmed Ownership”.

  4. After a domain has been successfully confirmed, the TXT entry can be removed from the zone file.

Release date: October 8, 2020