Why should you do a post document
Lost letters: what postal customers can do
What to do if the letter does not end up in the box? Where and how postal customers can research and which shipping methods are safer.
Lost or Stolen? Some letters do not arrive and the post office is only liable for expensive shipping methods.
When is a letter considered lost?
What can Post customers do after the waiting period has expired?
Is it possible to complain to the post office over the phone?
Can a normal letter be traced back?
What is Deutsche Post liable for in the event of lost letters?
What types of registered mail are there?
There are five versions of registered mail, they currently cost between 2.15 euros and 6.80 euros in addition to the postage stamp.
- Registered mail by post: Swiss Post documents that the item was posted in the recipient's mailbox or post office box.
- Registered mail: The delivery person only hands over the shipment to the recipient or someone authorized to receive it against a signature.
- Registered mail by hand: The consignment will only be handed over to the recipient personally or to a specially authorized person selected by him.
- Registered mail with acknowledgment of receipt: In addition to the proof of posting, you will receive an acknowledgment of receipt with the original signature of the recipient / authorized recipient, which documents the receipt of the shipment.
- Registered mail by hand with acknowledgment of receipt: The deliverer hands over the shipment personally and against signature only to the recipient or an authorized representative in writing. The sender receives a confirmation of receipt with the delivery date and the recipient's original signature.
What to do if a registered mail does not arrive?
What is the compensation for lost registered mail?
What should you generally pay attention to when sending letters?
Otherwise: Do not send large amounts of cash in letters, the risk of loss is high. Money stolen from letters is not insured. Consequently, for larger amounts that are sent by post, you should choose a secure shipping method, ideally with personal delivery.
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Source: BerlinOnline / Deutsche Post (as of September 2018)
| Updated: Wednesday, September 19, 2018 9:55 am
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