How does the discount coupon system work

Voucher conditions

Conditions for redeeming vouchers (purchase and gift vouchers) as well as coupons (as part of discount and special promotions) at www.man-shop.eu and www.neoplan-shop.eu

The following conditions apply to all vouchers (purchase and gift vouchers) and coupons (as part of discount and special promotions) from www.man-shop.eu and www.neoplan-shop.eu, unless otherwise stated.

 

Coupon (as part of discount and special promotions)

Usability

  • Each coupon as part of a discount and special campaign can only be used and redeemed once.
  • Only one coupon can be used per order as part of a discount and special offer.
  • Only one coupon can be redeemed per customer per purchase.
  • A combination with other coupons / vouchers is not possible.
  • A cash payment or retroactive crediting of coupon orders that have already been placed is not possible.
  • Coupons can only be used on www.man-shop.eu or www.neoplan-shop.eu for the products offered there.
  • The resale of coupons is not permitted.
  • Coupons cannot be transferred to another customer account.
  • Articles that are queried as part of a PreOrder query are excluded from this offer.
  • Coupons are not counted towards shipping costs.
  • If the purchase amount in the shopping cart falls below the value of the coupon, the remaining amount is forfeited.
  • Coupons cannot be used on books, magazines, or to purchase gift cards.

 

validity

Coupons as part of a discount and special campaign expire in accordance with the promotional period specified and communicated in the webshop www.man-shop.eu and www.neoplan-shop.eu and in the newsletter and can only be redeemed during this limited time.

Minimum order value

The minimum order value when redeeming the coupons as part of a discount and special campaign is € 10 net.

Return of articles

If you make use of your right of return, the reduced purchase price will be refunded. There is no entitlement to a refund or replacement of the coupon.

In case of problems

If, contrary to expectations, there should be problems with a coupon, please contact us by email: [email protected]. Please describe the problem as precisely as possible, important information includes: your customer number, the voucher code, error messages from the system and the browser you are using.

 

Voucher (purchase and gift voucher)

Usability

  • Each voucher can only be redeemed once.
  • A cash payment or retroactive crediting of vouchers that have already been placed is not possible.
  • Vouchers can only be used on www.man-shop.eu or www.neoplan-shop.eu for the products offered there.
  • The resale of vouchers is not permitted.
  • Articles that are queried as part of a PreOrder query are excluded from this offer.
  • Coupons cannot be used on books, magazines, or to purchase gift certificates.

 

validity

Vouchers (purchase and gift vouchers) can only be redeemed for a limited time. Vouchers lose their validity at the end of the third year (December 31st of each year) after purchase.

Return of articles

If you make use of your right of return, the reduced purchase price will be refunded.

Purchase purchase and gift vouchers

If they are offered in the shop, vouchers can be purchased like normal items. As soon as you have purchased a voucher and this has been activated after a successful order, you will receive your voucher code with the order confirmation. After completing the order, you can also download the voucher as a pdf.

Shop with vouchers

As soon as you have a credit, you can use it to pay for your order. During the ordering process you have the option of redeeming your credit. If the credit is below the value of the goods, you must choose your preferred method of payment for the difference. If your credit exceeds the value of the goods, the remaining credit is of course available for your next order. 

In case of problems

If, contrary to expectations, there should be problems with a voucher, please contact us by email: [email protected]. Please describe the problem as precisely as possible, important information includes: your customer number, the voucher code, error messages from the system and the browser you are using.